Bloomdrop

Refund Policy

1. General Policy

All services provided by Bloomdrop involve time, effort, and custom work. As such, refunds are limited and subject to the conditions below.

2. Starter Package

  • Clients may request a full refund within 48 hours of purchase, provided no substantial work has been completed.
  • After 48 hours, all payments are non-refundable.

3. Standard & Premium Packages

Partial Payment

  • If the client has not completed full payment and less than 50% of the project has been completed, they may request a refund of the amount paid.
  • If more than 50% of the project has been completed, no refund will be issued.

Full Payment

  • If the project has been fully completed and delivered, only a partial refund may be issued at Bloomdrop's discretion.
  • The partial refund amount will reflect the work already completed and delivered.

4. Code & Deliverables

  • Once any website code, files, or deliverables have been shared with the client, no refunds will be issued under any circumstances.
  • Delivery of work constitutes fulfillment of service.

5. Project Completion Definition

A project is marked "completed" when:

  • The website has been delivered to the client, OR
  • The client has approved the final version, OR
  • The agreed scope of work has been fulfilled.

6. Client Responsibilities

Refund eligibility may be void if:

  • The client becomes unresponsive for extended periods.
  • Required materials (content, images, information) are not provided.
  • Delays are caused by the client.

7. Dispute Resolution

Bloomdrop is committed to fairness. If concerns arise, we encourage clients to contact us first at refund@bloomdrop.ca so we can resolve the issue promptly.

8. Policy Acceptance

  • By purchasing any Bloomdrop service, the client agrees to this refund policy in full.
  • If you have any questions regarding this policy, please contact us before making a purchase.